Spa Etiquette

Health & Covid Policy

Your health and wellbeing are our number one priority. Please inform us at the start of your appointment if you have any change in:

  • health conditions;
  • are using any new or different medications;
  • have made changes to your skincare (particularly medicated topical creams)
  • are feeling unwell with cold or flu like symptoms

Check in

Although we have your contact details filed it is now mandatory for a check in to be completed as a part of our states Covid procedures. You can find this on our front door or in our waiting area.

Cancellations and our Cancellation Policy

We request a minimum of 24 hours-notice for cancelling or rescheduling of appointments. Our therapists want to be available for your needs and the needs of all our clients. When a client does not show up for a scheduled appointment, another client loses the opportunity to use our services. In this regard, No-shows or appointments cancelled within 24 hours will incur a 50% cancellation fee. Appointments that are cancelled within 2 hours of their appointment commencing or a no show will incur 100% fee.

This also applies to drastic appointment changes on the service you are booked in for – for example if you are booked in for a long service and you change your mind and would only like a short treatment, you must let us know 24 hours prior to your appointment time.

If you are running late for an appointment

If you are running more than 15 minutes late, we may deem it necessary to reschedule your appointment as this will impact the timing of your appointment and our following scheduled appointments. You may also incur a 50% cancellation fee if we need to cancel your appointment without notice.

If you are running late please contact White Sage to let us know.

Have to cancel? You can use our “Gift Your Space” initiative

We know that sometimes things out of our control can happen in life which can result to you not being able to make your appointment with us and leaving no other option but to cancel which can be some times within our required cancellation time frame. It is for this very reason that we put together our “Gift your space” initiative to help with this issue and to minimise the impact that late cancelling can have on a small business but to also to wave the late cancellation fee for you our client!

The initiative works by simply contacting us when you cannot make your appointment within our 24hour cancellation window and letting us know that you would like to participate in the “gift your space” initiative we will then send you a pre composed message that you can copy and paste to send to a group of loved ones to take your place for your scheduled appointment with a added bonus of $10 off their treatment. A little fun alternative to paying a late cancel fee!

Stairs and accessibility:

White Sage is located in a gorgeous heritage building that has three treatment rooms upstairs. If you are unable to use stairs, please let us know when booking and we will ensure the downstairs treatment room is made available. Please make a note on your booking or send us an SMS to confirm that we have received your request.