Our Team Availability
Lucy: Monday, Tuesday, Wednesday, Thursday & Friday | 9am-5pm
Alicia: Monday, Wednesday, Thursday & Friday | 9.30am-5pm
Jana: Tuesday, Wednesday, Thursday & Friday | 9am-5pm
Ellen: Tuesday | 9.30am-4pm
If you do find our online system is down or not functioning how it should be please contact us on 0411 399 200 or email [email protected] we are more than happy to assist you with making a booking with us!
We request a minimum of 24 hours-notice for cancelling or rescheduling of appointments. Our therapists want to be available for your needs and the needs of all our clients. When a client does not show up for a scheduled appointment, another client loses the opportunity to use our services. In this regard, No-shows or appointments cancelled within 24 hours will incur a 50% cancellation fee.
This also applies to drastic appointment changes on the service you are booked in for – for example if you are booked in for a long service and you change your mind and would only like a short treatment, you must let us know 24 hours prior to your appointment time.
Gift Your Space
We know that sometimes things out of our control can happen in life which can result to you not being able to make your appointment with us and leaving no other option but to cancel which can be some times within our required cancellation time frame. It is for this very reason that we put together our “Gift your space” initiative to help with this issue and to minimise the impact that late cancelling can have on a small business but to also to wave the late cancellation fee for you our client!
The initiative works by simply contacting us when you cannot make your appointment within our 24hour cancellation window and letting us know that you would like to participate in the “gift your space” initiative we will then send you a pre-composed message that you can copy and paste to send to a group of friends or family to take your place for your scheduled appointment with a bonus 10% off their treatment. If you are successful in filling your space you will also receive a $10 voucher off your next service with us making this a fantastic and fun alternative to paying a late cancel fee!
The other method could apply is “Pay it forward” to a friend or family member who may be in need for some pampering and pay for the appointment still but they come in your place!